Shopping Terms

Shipping:

Time Frame to receive your items: Please note that with standard or ground shipping, your items may take 5 - 15 business days for delivery. If you wish to have your shipment expedited, contact us at info@theritzyrover.com. Some items do not qualify for expidited shipping as they are made to order or handmade. 

Due to orders being fulfilled from different warehouses, items may be shipped by Fed Ex, UPS, DHL and the US Postal Service. Many of our items are shipped from several sources, your items may be shipped separately from each other, even on the same order.

Shipping charges are based on the total amount of your order.  Large items such as beds and furniture include extra shipping surcharges for dimensions and oversize weights which are added to the total shipping charges.  If shipping charges will be more than what was calculated during checkout, we will contact you via e-mail. The following chart displays shipping charges within the contiguous 48 states.

Website Security:

All Ritzy Rover Pet Boutique online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security. Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce. If you have questions regarding our credit card security policies, please call us 704-573-1504..

If you are still not convinced about the safety of shopping online, but would like to enjoy the quality of The Ritzy Rover Pet Boutique, please call us on the number above and place your order over the phone. Our phones are open 9am to 10 pm - Monday to Friday; 9 am to 6 pm Saturday EST, 1 pm to 6pm Sunday.

Return and Exchanges:

Please read carefully as our  policy has changed.

***** Christmas , Holiday  Policy and Year Round Policy: We can only give Store Credit, no refunds. For Exchanges, shipping fee paid by customer for item exchanged for. Exchanges: 1 item per order taken back for exchange no re stocking fee, (lesser priced merchandise) after 1 item exchanged all other items exchanged on order will incur 25% re stocking fee, PLEASE MEASURE Your Pet CAREFULLY...  shipping fee paid by customer for item exchanged for.  Credit Card or Paypal invoice will be charged for re-stocking fee and shipping expenses. Credit issued good up to 1 year from date of original purchase, if customer wishes to wait on choosing items at a later date. Refunds are given only if manufactuer defect. Return Authorization required for exchanges.  Merchandise sent to any address without Return authorization will be returned to sender. Please do not Re-0rder the item you wish to Exchange for thru our Online Shopping Cart, we will only give a Store Credit for this new order. *****

The Ritzy Rover Pet Boutique will accept merchandise for exchange or merchandise credit with credit being good for 1 year from date of purchase. Exchanges are only accepted if the items does not fit or if its defective.  Please do not ship a return or exchange item to The Ritzy Rover. Items returned to The Ritzy Rover will be sent back "Return to Sender" if we have not been contacted first.  If you wish to return an item , you must contact us within 5 days of receiving shipment. Merchandise must be returned in it's original, new and unused condition within 15 days of receipt. All products must be returned in original packaging and sent back to us using an insured method such as Fedex or UPS with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. We will determine whether or not an item returned is unused, and is in original condition. Credit or exchanges will be provided once original item has been received.

To help us quickly exchange an item  for you please e mail us at info@theritzyrover.com  with the following information:

• Your Name
• Order Number
• Item you wish to Exchange
• Size/ Color/ or Style you wish to Exchange For

We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays  and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.

Due to strict health regulations Dog Beds, Pet Carriers and Toys cannot be returned or exchanged. Each carrier, bed offered by The Ritzy Rover has detailed measurement information. Please make sure your pet will be comfortable in the one ordered.

Please take into consideration the cost and time involved  in returning and exchanging items.  Most items are returned because the pet was not measured. Measuring your pet is the only way you will know if the item will fit properly.

 Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned. Please make sure measurements are correct before ordering.

Ordering Information:

Payment Methods: Secure online ordering is effortless with Master Card, Visa, Discover, American Express, Paypal and check. If you prefer to pay by check, please check send along with the item names and ID numbers  you wish  to order to: The Ritzy Rover Pet Boutique, P O Box 690135, Charlotte NC 28227. You may also call your order in to us toll free at 1-866-397-6837  or 704-573-1504 and we will charge your credit card for items ordered.

Sales Tax :

All items shipped to a North Carolina address or purchased by a North Carolina resident are subject by law to a 7.0% sales tax.

Custom Orders : 

Custom Orders are not returnable for exchange unless there is a workmanship error. !

To Our Customers: 

Thank you  for letting us make your pet feel special! Please tell your friends about us , help us spread the word!